Status Page

All Systems Operational

About This Site

NOTE: If you have been redirected to this page from another eBillingHub application, please refer below to see the current status.

Welcome to the eBillingHub Statuspage. This page provides the current statuses of eBillingHub Cloud systems globally.

This page also provides notifications for 'Incidents' and 'Scheduled Maintenance' for LIVE environment. Please refer to those sections below for the latest notices.

ADDITIONAL INFORMATION:
Please refer to the following Knowledge Base (KB) articles. To access the KB, go to https://customerportal.elite.com/ and select the ‘Knowledge Base’ option. If you haven’t done so already, please also subscribe to these articles to receive immediate notifications when updates are published.
E-18845: Release Notes
E-18961: User Guide

User Interface Operational
APIs Operational
Submission API Operational
Validation API Operational
Status API Operational
Attachment API Operational
Client API Operational
Vendor API Operational
Invoice Email API Operational
Invoice Viewer API Operational
Integrations Operational
Legal Tracker Operational
Tymetrix 360 Operational
LexisNexis CounselLink Operational
Mitratech Collaborati Operational
Passport (Wolters Kluwer ELM) (DataCert) Operational
Legal-X (Allegient Systems) Operational
Onit Billingpoint Operational
Bottomline Technologies Operational
SimpleLegal - CounselGo Operational
doeLEGAL Ascent Operational
Litigation Advisor Operational
Bridgeway Corridor (Mitratech) Operational
Acuity Management Solutions (TrialNet) Operational
Brightflag Operational
Legalbill (Quovant) Operational
CSC Matter Management Operational
Milliman Datalytics-Defense Operational
LawTrac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026
Resolved - Service Restored

The issue has been fully resolved, and system performance has returned to normal levels.

We will continue to monitor the environment as part of standard operations. Thank you for your patience.

Mar 24, 18:13 UTC
Monitoring - Update – Fix Implemented, Monitoring
A fix has been successfully implemented, and system performance has returned to expected levels. We are continuing to closely monitor the environment to ensure stability.
We will provide a final update once monitoring is complete.

Mar 24, 18:01 UTC
Identified - Update – Issue Identified
We have identified the source of the issue and continue to actively work through the next steps. System performance remains under close monitoring while our teams progress toward resolution.
We will provide further updates as progress continues.

Mar 24, 15:43 UTC
Update - Our teams remain actively engaged in investigating the issue. We are continuing to review system logs and performance metrics to isolate the cause.

We will provide another update as soon as we have additional information to share.

Mar 23, 23:49 UTC
Update - Update – Active Investigation

We are actively investigating the issue and continuing to analyze system behavior to determine the root cause. Our teams remain engaged and are prioritizing resolution.

We will share further updates as new information becomes available.

Mar 23, 22:16 UTC
Update - Update – Investigation Continues

We are continuing to investigate the issue and have engaged the appropriate engineering teams to support ongoing analysis. System performance is being closely monitored while we work toward identifying the root cause.

We will provide the next update as soon as more information becomes available.

Mar 23, 20:00 UTC
Update - Update: Investigation Progressing

We remain actively engaged in investigating the issue and have made progress in identifying potential contributing factors. Work is ongoing to confirm the root cause and implement a resolution.

We appreciate your continued patience and will provide further updates shortly.

Mar 23, 18:43 UTC
Update - Update: Investigation in Progress

We are still actively investigating the issue and working to determine the root cause. Our engineering teams remain engaged and focused on resolving the problem as quickly as possible.

We will continue to keep you informed as we make progress.

Mar 23, 17:00 UTC
Investigating - We are currently experiencing a service degradation impacting system performance, including slower response times and intermittent delays.
Our engineering teams are actively investigating the issue and working to restore full service as quickly as possible.
We will provide updates as more information becomes available.

Mar 23, 16:13 UTC
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.